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Services

The One Solution for All Your Company's IT Needs

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Managed IT Services

Managed IT services refers to the outsourcing of an organization's IT needs to a third-party provider like us, who takes responsibility for the ongoing management and maintenance of the organization's technology infrastructure.

With managed IT services, we take a proactive approach to IT management, ensuring that the organization's technology infrastructure is monitored and maintained at all times. This includes tasks such as software updates, security patches, system backups, and network management.

One of the main benefits of managed IT services is that it allows organizations to focus on their core business activities, while leaving the management and maintenance of their technology infrastructure to experts in the field. This can help to free up internal resources, reduce the risk of downtime and other issues, and ensure that the organization is always up-to-date with the latest technology.

Managed IT services can be customized to meet the specific needs of each organization, and with the help of our advanced tools and software, can be provided on a 24/7 basis, ensuring that any issues or concerns are addressed in a timely manner. This can help to reduce the risk of downtime and other disruptions, while ensuring that an organization's technology infrastructure is always up and running.

 

By outsourcing IT needs to a third-party provider, organizations can benefit from the expertise and resources of an experienced IT team, without having to invest in the infrastructure and personnel needed to bring those technology needs in-house.

Comprehensive IT Support

Our comprehensive IT support solution includes a range of services to ensure the smooth operation of our clients' IT infrastructure. This includes an 8am to 5pm dedicated phoneline for IT support, where our team of IT professionals are available during business hours to assist with any issues or questions related to desktops, laptops, and other devices. This support can range from hardware troubleshooting to software updates and patches. We always answer our phones live, and guarantee a 30-minute response time, so no issue persists for too long.

In addition to regular business hours support, emergency after-hours support is also offered to ensure that critical issues are addressed promptly, even outside of regular business hours. This support can help mitigate any downtime, data loss, or other disruptions that may occur due to unforeseen circumstances.

Server support is another key aspect of our services. Our team, aided by advanced software tools, monitors and manages the health and performance of servers to ensure optimal performance and minimize downtime. This includes regular maintenance and updates, security monitoring, and backup and disaster recovery solutions to protect against data loss.

By providing comprehensive IT support, we ensure that our clients' IT infrastructure operates smoothly and efficiently, minimizing the risk of downtime or other disruptions that can negatively impact business operations. With our team of experienced professionals available to assist with desktop and server issues, the businesses we serve can focus on their core operations while leaving the management of their IT infrastructure to us.

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Network Monitoring

Network monitoring is a critical component of modern IT services, as it provides a proactive approach to maintaining an organization's network infrastructure. With our network monitoring tools, we continuously monitor the network for potential issues, such as bottlenecks, hardware failures, security breaches, and other problems that can impact the performance and reliability of the network.

 

The network monitoring tools we use involve the use of software that is installed on all our clients' devices, including desktops, laptops, servers, and more. These tools collect real-time data about the network performance and status, which is analyzed to identify potential issues and take corrective action.

 

We monitor network traffic to detect and prevent security breaches, as well as proactively manage network devices to identify and resolve hardware and software issues before they cause disruptions. Network monitoring can also help to identify network capacity issues, allowing us to suggest and implement improvements that help our clients avoid potential problems.

 

In addition, network monitoring allows us to provide valuable reporting and analysis to clients, including network performance metrics, trending data, and recommendations for improving their IT environment. This information can help the organization make informed decisions about its network infrastructure and improve its overall performance.

 

Network monitoring is a key component of our offerings, providing continuous monitoring, analysis, and support to our clients' infrastructure. With network monitoring, we can help organizations reduce the risk of downtime, improve network performance, and enhance network security, ultimately leading to a more reliable and efficient IT infrastructure.

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Cybersecurity

Cybersecurity is a critical issue today, and a primary focus of Burk I.T. With the rise of the internet and the prevalence of connected devices, along with the increasing reliance on technology in our personal and professional lives, there are more opportunities than ever for cybercriminals to gain unauthorized access to sensitive information, steal identities, and cause other types of harm.

 

One of the primary reasons that cybersecurity is so important is that it protects sensitive data. This can include everything from financial information to personal identification information. When this type of data falls into the wrong hands, it can lead to identity theft, financial fraud, and other types of criminal activity.

 

Another reason why cybersecurity is so important is that it can help to prevent cyber-attacks. These attacks can take many forms, including viruses, malware, phishing attempts, and other types of threats. With the right cybersecurity measures in place, organizations can help to prevent these attacks from occurring or mitigate the impact when they do, protecting themselves and their customers from harm.

 

Additionally, cybersecurity is important because of the potential for cyber-attacks to cause significant harm to organizations and individuals. These attacks can lead to financial losses, reputational damage, and even physical harm in some cases. By implementing robust cybersecurity measures, organizations can reduce the risk of these types of attacks and protect themselves and their customers from harm.

 

Finally, cybersecurity is important because of the increasing interconnectedness of the world. With more and more devices connected to the internet, the potential for cyber-attacks is growing. By investing in cybersecurity, individuals and organizations can help to protect themselves and others from harm and ensure that the benefits of technology can be enjoyed without unnecessary risks.

 

Overall, the importance of cybersecurity cannot be overstated in today's digital age. We provide and recommend to our clients the best cybersecurity solutions available, so the organizations we work with can protect sensitive data, prevent cyber-attacks, reduce the risk of harm, and ensure that the benefits of technology can be enjoyed by all.

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IT Consulting

We strive to offer competent, compassionate IT consulting to every business we work with. This is incredibly valuable for individuals and organizations looking to navigate the complex world of technology. The value of this type of consulting comes from the expertise and guidance we can provide, as well as our ability to understand and empathize with the needs and challenges of our clients.

 

First and foremost, IT consulting is valuable because it provides clients with access to the knowledge and expertise of experienced professionals. All our engineers are well-versed in a wide range of technologies and can help clients navigate complex issues related to hardware, software, security, and more. This expertise can be particularly valuable for small businesses or individuals who may not have the resources or experience to handle these issues on their own.

 

In addition to providing expertise and guidance, we prioritize the needs and concerns of our clients. This means that we take the time to understand the unique challenges and goals of each client and work closely with them to develop customized solutions that meet their specific needs. This approach can be incredibly valuable for individuals and organizations who may feel overwhelmed or intimidated by the world of technology today; we can guide them through the process with patience and understanding.

 

IT consulting has always been a focus of our work here at Burk I.T. By providing expertise and guidance, as well as a compassionate and empathetic approach, we can help clients to navigate complex challenges and achieve their goals in a way that is efficient, effective, and personalized.

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Backup & Disaster Recovery

Backups and disaster recovery are crucial components of any IT system, as they help to protect against data loss and downtime in the event of unexpected events or disasters. As a result, backups and disaster recovery are core aspects of our offerings at Burk I.T.

 

Backups are essentially copies of data that are stored separately from the primary data source. They can be used to restore data in the event of accidental deletion, corruption, or hardware failure. Without backups, a single hardware failure or security breach could potentially result in the loss of critical data, which could have significant consequences for a business.

 

Disaster recovery, on the other hand, is a more comprehensive process that involves planning for the restoration of an entire IT system in the event of a major outage or disaster. Disaster recovery planning typically includes strategies for data backup and recovery, as well as procedures for system restoration and business continuity.

 

The importance of backups and disaster recovery for IT systems lies in the fact that businesses today rely heavily on their IT infrastructure to function. Whether it's storing critical data, communicating with customers and partners, or running essential business applications, technology plays a vital role in most businesses.

 

In the event of a system failure, cyber-attack, or natural disaster, businesses need to be able to quickly and reliably restore their IT systems to minimize downtime and ensure continuity of operations. Backups and disaster recovery planning are essential components of this process, helping businesses to recover quickly and avoid prolonged periods of disruption that could be costly or even fatal to the business.

 

In addition to ensuring business continuity, backups and disaster recovery also help to protect against data loss and maintain data integrity. With regular backups and a robust disaster recovery plan, businesses can minimize the risk of losing valuable data, and ensure that their critical data is safe and secure, even in the face of unexpected events or disasters.

 

Overall, backups and disaster recovery are essential components of any complete IT managed services offering, and businesses that prioritize these processes are better equipped to protect their data, ensure business continuity, and minimize the risk of downtime or disruption.

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Unified Communications

Unified Communications (UC) is a service that integrates various communication channels into a single platform, making it easier for businesses to manage their communication needs. UC includes Voice over Internet Protocol (VoIP) which is a technology that enables voice calls over the internet rather than traditional phone lines.

By implementing UC, businesses can streamline their communication processes, making it easier for employees to collaborate and communicate with each other and with customers. UC solutions often include features such as instant messaging, video conferencing, email, voicemail, and file sharing. All of these communication channels can be integrated into a single platform, making it easier for users to switch between them and communicate more efficiently.

VoIP is a key component of UC, allowing businesses to make and receive voice calls over the internet. VoIP solutions are typically more efficient and cost-effective than traditional phone systems. In addition, VoIP solutions offer advanced features such as call routing, call forwarding, and voicemail to email transcription, which can help businesses to manage their calls more effectively. 

We offer UC and VoIP solutions to our clients, providing them with a fully integrated communication platform that meets their unique needs. With these solutions, businesses can improve their communication processes, reduce costs, and increase productivity, ultimately resulting in improved business outcomes.

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IT Projects

IT projects such as rollouts and conversions are another area where we can help our clients implement new IT systems or upgrade existing ones. Rollouts and conversions involve the deployment of new hardware, software, or infrastructure across an organization, often on a large scale.

Rollouts typically involve the deployment of new hardware or software to multiple locations or users simultaneously. We can provide project management, installation, and configuration services to ensure that the rollout is carried out smoothly and efficiently. We also provide training and support to end-users to ensure that they can use the new technology effectively.

Conversions, on the other hand, involve migrating from one IT system to another. This could involve upgrading existing hardware or software, moving to a new cloud-based platform, or switching to a new enterprise resource planning (ERP) system. Conversions can be complex and time-consuming, and require careful planning and execution to avoid downtime and data loss. We provide expertise and support to help businesses manage the conversion process, ensuring that it is completed on time, within budget, and with minimal disruption to operations.

Both rollouts and conversions require careful planning and execution to ensure success. We provide project management, technical expertise, and support to help businesses achieve their IT goals. By leveraging the expertise of Burk I.T., our clients can ensure that all their IT projects are completed efficiently, effectively, and with minimal disruption to operations.

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Web/Brand Design

We now offer web/brand design, referring to the process of creating a website and other digital assets that reflect a brand or company's visual identity, tone, and messaging. This involves creating an aesthetically pleasing design that is also functional, user-friendly, and optimized for search engines.

 

Having a modern and competent web presence is critical for businesses and individuals in today's digital age. The vast majority of people use the internet to research products and services before making a purchase, which means that having a strong online presence can be the key to attracting new customers and generating sales.

 

A modern and competent web presence also helps to build trust with potential customers. When a website is professionally designed, it gives the impression that the business is legitimate and trustworthy. This can be particularly important for businesses that operate in the e-commerce space, where customers need to feel confident that their personal and financial information is secure.

 

In addition to building trust and attracting new customers, a modern web presence can also help to establish a brand's reputation. When a website is well-designed, it conveys professionalism and attention to detail, which can help to build a positive brand image.

 

Finally, a modern and competent web presence is important for search engine optimization (SEO). Search engines like Google use a variety of factors to determine the ranking of websites in search results, and websites that are well-designed and user-friendly are more likely to rank higher in search results, which can lead to increased visibility and traffic.

Overall, having a modern and competent web presence is critical for businesses and individuals in today's digital age, which is why we offer it to businesses we believe can benefit from an enhanced online-presence. By investing in web/brand design, businesses and individuals can ensure that they are well-positioned to succeed in the competitive online marketplace.

Some examples of sites and branding done for our clients are below, and can be seen by hovering on these pictures, while clicking each one goes to the site as it is today. 

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