Our most comprehensive technical support offering monitors and maintains all aspects of your I.T. infrastructure proactively to ensure peak performance for a flat monthly fee.
Disaster Recovery Planning
Failing to adequately prepare for a disaster could leave you vulnerable to losing everything you’ve worked so hard for. We get you back on your feet quickly.
At Burk I.T., cybersecurity is not an upsell or an add-on - it is baked into every managed services package we offer. We believe that IT security is a fundamental need for every organization in the 21st Century and we are here to help.
IT Project Management
Whatever the nature of your IT project, you can count on Burk I.T. to produce a customized plan and take you from implementation to the results you need.
Why Choose Us?
Let’s be honest - there are lots of IT support options in our region today, so what makes us different? First and foremost, Burk I.T. is dedicated to providing practical, secure managed services to our clients. We do NOT sell block hours and we do NOT wait for things to fail before we respond to a problem. We build strong partnerships with our clients to ensure secure, reliable IT environments.
As A Client Of Burk I.T., Here's What To Expect:
1. We Specialize In Cyber Security
We are the ONLY Managed Services Provider in the area with a Certified Information Systems Security Professional on staff. Our dedicated security professionals stay abreast of the current trends to make sure your systems stay as secure as possible. Security is the core of our offering and not something we add on.
Our service philosophy is proactive, not reactive. With state-of- the-art network monitoring and management, we manage your network 24/7 to identify issues and address them BEFORE they become problems, rather than putting out fires.
3. We LOVE Documentation
Proper documentation of your network is critical for fast resolution of problems and to get projects done right the first time. It's not even a question for us: all requests are documented, diagrams of your network are created and your passwords are stored in a secure, encrypted location.
We have a deep bench of engineers on staff with diverse and specialized areas of expertise. Our engineers hold certifications in a variety of disciplines and from a variety of vendors and organizations. We provide our engineers with continuing education opportunities on a regular basis to allow them to stay current with the latest technology. We won’t be sending out warm bodies to train on your dime!
5. Committed To Quality
We don't pursue every company that needs computer support. We choose only clients that share in our values. Serving a company's IT and critical network needs is a HUGE responsibility that we take very seriously. It takes teamwork and a solid commitment to good communication, excellence and industry best practices to serve a company in an excellent manner. If we cannot succeed in an excellent manner because of value differences - we simply don't pursue the opportunity.
6. Flat Fee IT
Predictable Flat Monthly IT Support - Removing budget surprises. No setup fees. No long-term contracts. No hidden termination fees.
7. All Your IT Needs Under One Roof
We handle all aspects of your IT infrastructure including hardware and software management, vendor relationships for your internet connectivity, and maintenance renewals, and any other related technology needs. We focus on your IT so you can focus on your business.
Burk I.T. has been in business since 1996, a respected leader in the community and the industry. Our proudest accomplishment is the large number of long-term clients who, year after year, put their trust in us
9. No Geek Speak
You deserve to have your questions answered in plain English. Our engineers will clearly explain what is happening so you understand.
10. 100% Satisfaction Guarantee
We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems.
Burk I.T. has been serving financial institutions,
medical practices, retailers, manufacturers, and
many other businesses throughout Tennessee, Virginia, and the Carolinas for more than 25 years. Our organization began as a reseller and installer of IBM mid-range systems and AS/400’s to banks and other related organizations and has grown over the years to include server & network engineering and overall IT infrastructure design.
Today, Burk I.T. maintains a deep bench of highly qualified engineers with expertise in enterprise networking, server virtualization, storage area networks, IP telephony, and enterprise IT security and compliance. Our engineering team holds numerous IT certifications from organizations including Microsoft, Cisco, Fortinet, IBM, VMWare, Datto, CompTIA, ISC2, SANS GIAC, and the Federal Bureau of Investigation.