Who is
Burk I.T.?
For over 25 years, Burk I.T. has provided IT managed services for our community right here in Northeast Tennessee and the surrounding regions.
With clients across many different industries, we pride ourselves on providing practical, secure IT results for everyone we work with.
That's the Burk I.T. way.
Support Desk Engineer
Burk I.T. is looking for a new engineer to join our existing client-centric support desk team. Though I.T. experience is an important factor, this job centers around great customer service, strong communications skills and a willingness to go the extra mile to ensure the client is happy. We are looking for candidates with integrity, reliability, flexibility and a positive attitude!
This job involves both office-based support duties as well as travel in and around the Tri-Cities region visiting client sites, delivering and installing equipment, and supporting both general and advanced client I.T. needs.
Technical Skills:
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Microsoft server and desktop operating system knowledge and experience (Windows 10/11, Server 2012/2016/2019/2022, Microsoft 365/Azure/Intra ID)
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Apple MacOS knowledge and experience
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Desktop peripherals knowledge and experience (printers, scanners, etc.)
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Fundamental computer networking knowledge
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Fundamental IT security knowledge
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Familiarity with server virtualization (VMWare, Microsoft Hyper-V)
Relevant Certifications*:
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Microsoft – Windows 10, 11
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Microsoft – M365 Fundamentals / Associate / Expert
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CompTIA A+ / Network+ / Security+
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Microsoft – Windows Server 2012/2016/2019
*Equivalent experience and job-related training is applicable.
Interpersonal Skills:
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Ability and desire to be part of a great team
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Ability and desire to learn new things
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Flexibility with a Positive Attitude
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Confident Humility
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Integrity, Reliability and Accountability
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Strong customer service skills
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Strong verbal and written communications skills
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Strong problem-solving abilities and experience
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Sound time management and task management abilities