Who is
Burk I.T.?
For over 25 years, Burk I.T. has provided IT managed services for our community right here in Northeast Tennessee and the surrounding regions.
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With clients across many different industries, we pride ourselves on providing practical, secure IT results for everyone we work with.
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That's the Burk I.T. way.
Support Desk Engineer
Burk I.T. is looking for a new engineer to join our existing client-centric support desk team. Though I.T. experience is an important factor, this job centers around great customer service, strong communications skills and a willingness to go the extra mile to ensure the client is happy. We are looking for candidates with integrity, reliability, flexibility and a positive attitude!
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This job involves both office-based support duties as well as travel in and around the Tri-Cities region visiting client sites, delivering and installing equipment, and supporting both general and advanced client I.T. needs.
Technical Skills:
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Microsoft server and desktop operating system knowledge and experience (Windows 10/11, Server 2012/2016/2019/2022, Microsoft 365/Azure/Intra ID)
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Apple MacOS knowledge and experience
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Desktop peripherals knowledge and experience (printers, scanners, etc.)
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Fundamental computer networking knowledge
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Fundamental IT security knowledge
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Familiarity with server virtualization (VMWare, Microsoft Hyper-V)
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Relevant Certifications*:
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Microsoft – Windows 10, 11
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Microsoft – M365 Fundamentals / Associate / Expert
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CompTIA A+ / Network+ / Security+
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Microsoft – Windows Server 2012/2016/2019
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*Equivalent experience and job-related training is applicable.
Interpersonal Skills:
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Ability and desire to be part of a great team
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Ability and desire to learn new things
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Flexibility with a Positive Attitude
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Confident Humility
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Integrity, Reliability and Accountability
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Strong customer service skills
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Strong verbal and written communications skills
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Strong problem-solving abilities and experience
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Sound time management and task management abilities