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Writer's pictureMichael Trotter-Lawson

Why Smart Businesses Outsource Their IT Needs

In today's business world, technology plays a significant role in almost every industry. It has disrupted the way we live, work, interact and collaborate.


There are endless ways that technology can benefit businesses like yours. Technology can help you automate processes, connect with new customers and improve communication within your company. Ultimately, technology can help you reach your business goals and be more successful, but if poorly implemented, it can bog down processes and make your employees stressed and confused.


Small and medium-sized businesses (SMBs) often have more difficulty implementing new technologies than larger businesses. This could be due to a variety of factors, including lack of resources, compatibility issues with existing systems or complications in managing new technology. You, like many other businesses and even individuals, may also find it hard to keep up with the latest technological trends.


This is where you need to consider hiring an external IT managed services provider (MSP). Companies like ours can supplement existing IT staff, or we can manage a company’s IT on our own. An MSP is a specialist who can act as your outsourced IT team.

 


The benefits of outsourcing IT services over hiring internally


There are many benefits of outsourcing IT services rather than hiring internally, including:

 

More comprehensive support

Outsourcing your technology needs can be a great way to get more robust support for your business. By outsourcing, you gain access to a team of professionals with a wide range of skill sets and decades of combined experience rather than just one person or a small group with a specific skill set. This can be beneficial for businesses looking for assistance in a range of areas.

 

On-demand

If you only have one person providing your IT services, you only get service when that individual is available. That's why it's crucial to look for 24/7/365 support and that's where an external MSP comes in. With an external MSP, you have a team of experts who are always on call to help you with your IT needs.

You can rest assured knowing that your systems are being taken care of and that you'll never be without service again.

 
More reliable

When you hire a specialized MSP, you are basically hiring a team of experts. That means if someone from that external team leaves, your support will not suffer. You’ll continue to have access to the same level of support as before.

 

Internal hires, on the other hand, don’t come with that same safety net. When someone quits or gets fired, your support abruptly dwindles. You’ll have to spend time training a new hire and getting them up to speed, and your support will be handicapped for the duration of that process.

 
Worry-free

An external MSP will provide you with the necessary software, tools, and staff to manage your entire IT environment. You can focus on your business and leave the IT management to them. This is an excellent option for small businesses that lack the time or resources to manage their own IT department. Or it can supplement existing IT, so your internal IT staff has the time to focus on projects specific to your company.

 
Predictable cost

The most enticing benefit of partnering with an external MSP is the monthly bill you’ll receive. This predictable bill will take away the worry of budgeting for employee benefits, bonuses, etc. While projects and other advanced support tasks may be individually billable, MSPs like us do not charge by the hour; we take as much time as needed, no more, no less, and you never have to pay extra, no matter how many support problems we take on.

 


Collaborate with the right partner


An MSP like us might be exactly what your business needs. We can help you by providing a single point of contact for all your IT needs, right from industry-best software to support and maintenance. We can also provide you with access to resources you may not have otherwise, such as a broader range of software and skill sets, as well as security, compliance and backup services, and because of our relationship with companies like Datto and Fortinet, you get the best possible price for all these tools.


Finally, we can help you stay up to date on the latest technologies, which can improve your business efficiency and competitiveness. Feel free to contact us today to take the first step towards solving your technology woes!

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